Experts in your destination and there to tailor your journey, your Luxury Gold Travel Concierge offers the ultimate service. More than a guide they offer a flawless personal service, tailored to you. To learn how Ultimate Italy is made even more ultimate, we spoke with Travel Concierge Anna to find out more about how she personalizes your tour.

Meet Travel Concierge Anna

A specialist in Italy for over 15 years, Travel Concierge Anna knows this beautiful country inside-out. And, a key skill of a Luxury Gold Travel Concierge, she also knows people. “Tailoring the perfect Italy tour comes from our destination experience and understanding our guests. It is also about getting to know people quickly and identifying their wishes and desires.”

Through a combination of conversation and intuition, Anna gets to know guests’ needs right from the start. “I will spend time with them on the first night. As it is always a small group, it’s quite easy to get to know guests fairly quickly and offer a personal one-to-one service. I’ll ask if you have particular things that you’re interested in and would like do.”

But the personalization process doesn’t stop there. Throughout the tour Anna will continue to intuit guest’s likes and dislikes, tailoring the experience as she goes.

“As the trip goes on you learn more and more about people,” she says. “So, we also adapt to guests’ needs as we go. Through my expert knowledge of Italy, I have plenty great ideas up my sleeve to tailor your experience.”

Discover this on Ultimate Italy

Exceptional dining for every palate

@mammarestaurant

Exceptional dining is at the heart of every Luxury Gold journey, with some truly exquisite restaurants featured on our sublime Ultimate Italy tour. There are also opportunities for guests to choose how and where they dine. In a gastronomic haven such as Italy, Travel Concierge Anna’s local knowledge and expertise enables guests to tailor their culinary experience.

“In Capri, we dine at Michelin starred restaurant Mamma, where the food is exquisite and the views are jaw-dropping,” Anna tells us. “You approach through little narrow back alleys, through a tiny little door which then opens up to a panoramic view over the Mediterranean out towards Naples. It is an amazing dining experience.”

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“When guest have a free evening, for example in Perugia or Florence, I will help choose where to dine. In each location I’ve hand-selected restaurants that serve delicious fare and are located near the hotel. Each areslightly different, for example one may be fine dining, one may be very atmospheric and local. Another might simply serve outstanding pizzas, we are in Italy of course!” she says with a smile.

“When it comes to gastronomy, every region is totally different. This is something I love to share with guests. Southern Italy is all about seafood and the views. When in Rome it’s all about finding that little backstreet trattoria that has traditional dishes served by Mom and Pop. And in Tuscany, Florentine steak takes pride of place on the menu.

“You may also have particular restaurants that you’ve heard of and wish to visit, in which case I will help with reservations where possible. It becomes apparent very quickly when guests are really into food so I love to help them out on that journey with all that Italy has to offer.”

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Pick between exclusive experiences

With many exclusive experiences included on Luxury Gold tours, there are also times where guests can personalize their day, through a choice of two different experiences.

Carefully selected by your Travel Concierge, these thoughtful choices are curated with the Luxury Gold guest in mind. “The thing is with Italy, it has so much to offer,” Anna says. “It has art, history, architecture, beaches, mountains and vineyards. And of course, it has fabulous food and wine. It’s an incredible place.

“In the stunning hilltop town of Assisi in the heart of Umbria, knowing that art and culture appeal to our guests, we extend this offering with the opportunity to visit Saint Francis Basilica, to see stunning frescos dating back around 800 years.

“However, we also understand that guests might want something different, so they may prefer to join a local gourmand to taste delicious Umbrian specialities. That might be mushroom or truffle paste on crostini, interesting varieties of salamis or maybe the famous Umbrian pork, along with delicious olive oils.”

Elevating the everyday

“I’m always considering any opportunities to tailor a guest’s experience,” Anna explains. “I can show secret treasures that you might not otherwise find. If I know that someone is really into art, as we are walking through the streets of Rome I might quietly say ‘let’s just pop into this church because I happen to know there’s a Caravaggio in here.’ This is what happens when you are well experienced and know these hidden gems.”

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Special moments made exceptional

Wherever possible Anna assists with special requests, to make your journey extra special. “Sometimes guests are keen to trace their family history,” she says. “Guests from the United States often have family connections in Italy. If we are staying very close to where their family originates, I might help them make a visit. This can be a very emotional experience for everyone.”

“We also have guests celebrating big anniversaries, in which case I will help them make it extra special, to find a superb restaurant or location for a truly memorable occasion. There are lots of suggestions that we can make for special moments.”

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The best of both worlds

“Whilst guests want their service to be personalized, they also love being in a group, to have fun and share experiences together,” says Anna. “This is the great joy of taking these tours, meeting people and making new friends. But for our guests, knowing that they can also tailor their experience is the best of both worlds.”

To enjoy the wealth of treasures the Italy has to offer, and benefit from the personal service of your Travel Concierge, take a look at our Ultimate Italy limited edition luxury .tour

Distinct, stirring and evocative. The rousing sound of bagpipes is recognized all over the world. An exclusive audience with Highland Piper Andy Coulter is a highlight of our British Royale journey, so we sat down with him to learn more about this revered instrument and his royal connections.

Discover this on: British Royale

Piping through the generations

“I’m what you call an Ulster Scot, I was born in Northern Ireland and now live near Edinburgh,” says Andy. “My father was a piper, my grandfather and my great grandfather. I started when I was 10 years old.

“After school I joined the army and spent many years in the Drums and Pipes. So, I’ve been a Pipe Major a long time. When I left, I worked for Mohammad Al Fayed as close protection security, and he asked me to get a Harrods’s pipe band going. We piped in the store and for dignitaries, as well as at his castle in Scotland.”

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A royal resume

“When I was in the army my ceremonial work consisted of The Trooping of the Colour and state occasions like the Queen’s Birthday parade,” Andy tells us. He has piped in military tattoos in Denmark, Canada, Germany and France, and at the famous Edinburgh Military Tattoo. “I also piped at state banquets for Buckingham Palace and the British Royal Family. When a President, King or Queen from another country was visiting, pipers would play around the table.”

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Enduring connections

“I was piping at a state banquet at Buckingham Palace for King Juan Carlos of Spain and his wife Queen Sofia, hosted by Queen Elizabeth II,” says Highland Piper Andy. “Following our traditional performance, I was asked to play a solo for the Queen Mother. It was a very unexpected and memorable occasion and I find that Luxury Gold guests love hearing all about this.

“I also met the Queen Mother on another occasion, whilst on guard duty at Windsor Castle. This is an amusing story that I share with guest when I meet them in Edinburgh. Suffice to say she left quite an impression on me.”

An exclusive audience for Luxury Gold guests

Andy delights in sharing the details of his encounters with the Queen Mother with Luxury Gold guests, after they dine at the exclusive Royal Scots Club in Edinburgh. A grand finale to their time in the vibrant Scottish capital, Highland Piper Andy tells us “I go in and play a couple of tunes and introduce myself. We then talk, share a few stories and I answer any questions that guests might have. I’ll also get them to join in a bit with me. It is always lots of fun. I find that people are very interested in the bagpipes and piping, I think it resonates with everyone.”

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His cherished heirloom

“My pipes belonged to my great grandfather, and he bought them in 1888,” explains Andy, adding that they gain in value as they are handed down through the generations. “The bag itself is perishable and you also change the reeds when needed. But the pipes themselves are what you pay for.”

“The wood is a very hard brittle wood called Mpingo. It is an African Blackwood, the best wood you can find and is worth around $20,000 a meter.”

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Resonating across the globe

“The Great Highland Pipes that I play originated in Scotland. But there are around 70 different types of bagpipes throughout the world,” says Andy. “There are Scottish Small Pipes and Scottish Parlor Pipes for example. There’s the Northumbrian Pipe and in Ireland the Uilleann Pipes. In Brittany in France, you have the Bretton pipers. They’re all Celtic nations. Pipers also played a similar looking pipe in Northern Spain, and even in Romania and places like that you can find pipes. They all have different styles of course.

“The Great Highland Bagpipes were the musical symbol of war; they were played in battle. My great grandfather played in battle in the Boer War, my grandfather played in the battle in the Somme and at Gallipoli.”

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Future generations of pipers, from all around the world

“Pipes will never go out of fashion,” Highland Piper Andy says. “In Scotland the collieries all have pipe bands and that’s where they all stem back to. They are taught in school as well. Every Scottish High School in Scotland has a band or at least a few pipers. New Zealand has more pipers and pipe bands per population than anywhere else in the world and some of the best competition pipe bands can be found in Canada.

“With bagpipes found all over the world, they resonate for so many people. It’s also such a versatile instrument, associated with everything from weddings and dancing to military processions and funerals. Be it a highland fling or the haunting melody of Amazing Grace, when the pipes start playing, they always raise the hairs on the back of your neck.”

 For the opportunity to meet Andy Coulter for yourself and hear the unforgettable sound of the Highland Bagpipes, take a look at our British Royale luxury tour.

When it comes to flying first class, we tend to focus on the big-ticket items to distinguish between airlines. Private cabins, fully-flat beds, gourmet dining, and exceptional service are important, of course. But what about the bathrooms? Some airlines are showing they should no longer be an after-thought. Expect walk-in showers, full-size sinks and mirrors, plush seating, luxury products, hidden urinals… even loos with a view. But who’s doing it the best? Here we revealing the airlines with the most luxurious first class bathrooms, for when you feel like pampering yourself at 30,000 feet. 

Read more: The A listers guide to in-flight skin care

Emirates

@emirates

The first class bathrooms on Emirates A380 are among the finest in the world. The aircraft has 14 first class suites and two glamorous shower suites on the upper deck, complete with walk-in showers, heated floors, and luxury Bulgari toiletries. As a first class passenger, you can schedule your shower at the beginning of your flight. The aircraft will also have shower spa attendants on board who ensure the shower spas are maintained throughout the flight. The elegant spas are fitted with high-quality laminate wood panelling, sink, vanity and mirrors, along with cushioned benches. High-altitude pampering has never looked so good. 

Read more: 5 ultra-modern tech gadgets to help make jet lag a thing of the past

Singapore Airlines

@thepointsguyuk

Singapore Airlines runs Emirates close with its A380 first class suite bathrooms. With only six seats in the first class cabin, you won’t have to wait to relax in these enormous bathrooms. Each luxurious bathroom has two roomy sections with a full-size sink, full-size vanity, plush seating, and a hidden urinal. You’ll feel like you’re at a day spa at the vanity, where you can unwind with a padded ottoman, full-length mirror, and an impressive stock of Lalique toiletries for sky-high indulgence. 

Read more: Expert selected: the 4 best hotel spas you can visit with Luxury Gold

Qatar Airways

@josefpangrac

Looking at Qatar Airways’ opulent first class bathrooms, it’s hard to believe they belong on an aircraft. They have a full-length mirror and a full-size sink with a waterfall tap and LED light-up mirrors. The bathrooms also have gorgeous mood lighting, so you can pamper yourself in style with luxury brands of perfume and cologne, shaving kits, lotion, mouthwash, and toothpaste. The cherry on the cake is the hidden toilet upholstered in the same leather as the benches – which are almost as big as a chaise lounge.

Read more: The Luxury Gold guide to investing in luggage

Etihad Airways

@etihad

In summer 2023, Etihad Airways is bringing back its A380 aircraft with ultra-luxe first class bathrooms. The aircraft will include three of its extraordinary “Residences”. These are three-room suites, each with a separate bedroom, living room, and ensuite bathroom with shower. Widely considered the most luxurious flying experience, the relaunch of The Residences is garnering excitement in the luxury travel community. It’s also the only airline, aside from Emirates, offering a full shower in the bathroom suite. Guests will have a full five minutes of hot running water in the shower, a dream on long-haul flights. With an in-flight butler and premium features such as the same leather upholstery as Ferrari, this is as impressive as it gets in first class.

Read more: Experience the world’s finest retreats on your Luxury Gold tour

Ready to enjoy a first class flying experience on your next trip? Speak with our Luxury Travel Specialists or your Concierge to personalise your tour.

Banner image: Emirate’s first class shower spa